Privacy Policy

This Privacy Policy explains how Suzyseela ("Suzyseela," "we," "us," or "our") collects, uses, and protects information about you when you visit our website, create an account, or use our video editing services (collectively, the "Services"). By using the Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information that you provide directly to us and information that is collected automatically when you interact with our Services. This may include:

• Identifiers: such as your name, email address, phone number, and IP address.
• Account and Billing Information: such as your login details, billing address, and limited payment details needed to process transactions (payment data is typically handled by our payment processors and not stored in full on our servers).
• Commercial Information: such as the plans you purchase, services you request, and your order history.
• Usage and Device Data: such as browser type, device type, pages viewed, referring URLs, and interactions with our website and dashboard.
• Location Data: approximate location information derived from your IP address or browser settings, where permitted by law.
• Content You Provide: such as video files, audio files, images, scripts, and other materials you upload for editing.
• Inferences: insights about your preferences, content style, and usage patterns based on the information described above.

2. How We Use Your Information

We use the information we collect for purposes such as:

• Providing, operating, and improving our Services.
• Processing orders, managing your subscription, and providing customer support.
• Personalizing your experience, including remembering your preferences and style guidelines.
• Sending you service-related messages, such as confirmations, invoices, and important updates.
• Showing you relevant marketing or remarketing messages (where permitted by law and your preferences).
• Monitoring, maintaining, and improving the performance and security of our website and Services.
• Complying with legal obligations and enforcing our Terms & Conditions.

3. Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, understand usage, and support features such as login, preferences, and analytics. You can usually control cookies through your browser settings. Disabling cookies may affect how the Services function for you.

4. How We Share Information

We do not sell your personal information. We may share information in the following limited situations:

• Service Providers: with trusted third parties who help us operate our business, such as payment processors, hosting providers, analytics services, and communication tools.
• Professional Editors and Team Members: with members of the Suzyseela team who need access to your content to deliver the Services.
• Legal and Compliance: where required by law, legal process, or to protect our rights, users, or the public.
• Business Transfers: in connection with a merger, acquisition, financing, or sale of assets, where your information may be transferred as part of that transaction.

5. Your Choices and Rights

Depending on where you live, you may have rights regarding the personal information we hold about you, such as the right to access, correct, or delete certain data, or to object to or restrict certain processing. You can also unsubscribe from marketing emails using the link provided in those messages.

To exercise any privacy rights or make a request about your data, you can contact us using the details in the "Contact Us" section below. We may need to verify your identity before responding to certain requests.

6. Data Security

We use reasonable technical and organizational measures designed to protect the information we collect. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security of your data.

7. Data Retention

We retain personal information for as long as needed to provide the Services, meet legal obligations, resolve disputes, and enforce our agreements. We may anonymize or aggregate information so that it no longer identifies you and use that data for legitimate business purposes.

8. Children's Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us so we can delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, technical, or business reasons. When we make changes, we will update the "Last updated" date at the top of this page. Your continued use of the Services after any changes means you accept the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, you can reach us at:

Email: cle.hendricks@suzyseela.com